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Cloud Telephony with MS Voice

Make and receive calls from anywhere, in Microsoft Teams.

What is MS Voice?

Microsoft 365 Business Voice is a modern cloud-based telephony solution in Microsoft Teams. Together they deliver an all-in-one communication solution bringing together calling, chat, and meetings into a single application.

It is an extremely powerful and cost effective cloud-based telephony solution that can be accessed from any device and fully integrates into Microsoft Office 365.

What's included in MS Voice?

Enterprise-grade phone system

Reliable and secure calling delivered from Microsoft’s trusted cloud.

Built-in audio conferencing

Add flexibility to your meetings with a dial-in number, integrated into every online meeting.

Calling Plan

Get new phone numbers or migrate existing ones. Make and receive PSTN calls to any number.

What features are in Microsoft 365 Business Voice?

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Calling, chat, and meetings in a single app

Simplify your communications by unifying calling with chat and meetings in Microsoft Teams. Your contacts and calendar are connected across Teams and Outlook. And take collaboration to the next level by using Word, Excel, and PowerPoint within calls and meetings.

Call from anywhere, on any device.

Stay connected with a single phone number across your computer, mobile device, and desk phone. Get a consistent experience across devices with the Microsoft Teams app and Teams devices. Make calls and join meetings with one-click.

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Delivered From Microsoft’s Trusted Cloud

Keep your business secure and running smoothly with an enterprise-grade phone system. Microsoft’s cloud provides built-in redundancy and load balancing with a 99.9% uptime guarantee. Plus, you get cloud-powered AI with voicemail transcription, inline chat translation, and real-time captioning in meetings.

Microsoft 365 Business Voice seamlessly integrates with Office 365, is cost effective & quick to implement. 

What's included in MS 365 Business Voice:

  • Unlimited local, national and mobile calls.

  • International calls (600mins per user/per month)

  • Dial in audio conferencing for up to 250 people per meeting.

  • Call recoding

  • Call transfer, multi-level auto attendants, hunt groups

  • UK based telephone and remote support

  • Skills based routing

  • Contact centre

  • Employee monitoring

  • Business reports and analytics

  • MIFID II Compliant Call recording (Available as a bolt on)

What's included in MS 365 Business Voice:

  • Installation of Applications on all devices

  • Setup Auto Attendant

  • Set up hunt groups (10 recordings)

  • Configure portal and licensing

  • Project Management

  • Number migration

  • User training videos and and documentation

  • Setup multi layered cal-routing/skills based routing.

MS Voice Support Package

There are several ways that we support Microsoft Teams & Voice

Microsoft Teams Remote Support

Our qualified Microsoft Technical engineers can remotely access your workstation, wherever you are based and resolve any MS Voice support issue you may be having.


Microsoft Voice Enterprise support

You have wisely opted for Microsoft Enterprise also known as Office 365 E3. You have already taken the first step to securing your data and protecting against virus attack. But now you’re struggling to roll the system out to the rest of your business.

You’ve in safe hands. CJAZ Consulting can proactively manage your Microsoft Enterprise users and ensure your business does not experience any downtime due to inexperienced IT support, ensuring your business continuity.

Microsoft Admin support

Initially, some businesses may find that they can implement their MS 365 configuration themselves. But once you start to run into technical issues, you might find you need an experienced, qualified Microsoft engineer to lend a helping hand.


Almost all our clients use MS Teams, so we have plenty of experience, whatever your Microsoft Admin issue.

Microsoft support videos

MS 365 has seen an unprecedented surge in popularity with the COVID-19 epidemic. If you are looking for MS Teams or MDS Voice end user support our Easy Online Learning programme could be the answer.


Give your staff access to quick, simple, high quality training videos, that show exactly what your staff need to know whatever they are trying to do in MS Teams.

Hear our Microsoft Office 365 success stories


Radioworks are the UK's largest independent radio advertising agency. They make booking radio campaigns simple. 








Before working with CJAZ, RadioWorks were reliant purely on in-house IT support, but their expanding business meant that their IT needs were growing too.


Working in the creative industry, Radioworks uses a combination of PC's and Macs, both of which are compatible with Office 365.

The smooth migration to Office 365 means better team collaboration, better communication, less duplication of work and overall improved efficiency.

Since the infrastructure work, there have also been reduced IT costs across their internet and telecoms systems.

Radioworks rapid growth supported by MS Teams.

Cloud Telephony solution MS Voice is cost effective and quick to implement 

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Find the right Cloud Telephony pricing for your business

Compare different MS 365 Voice Advanced and Call centre Packages

We're here to help!

Whether you're completely new to MS Teams or looking for the perfect Microsoft Teams Support Partner, get in touch to start empowering your team...