Managed IT support that's reliable and responsive.

Property Industry IT Case Study

Anderson, Wilde & Harris

THE CHALLENGE

Unhappy with the slow response times of their current IT provider, Anderson, Wilde, and Harris approached CJAZ looking for a more receptive, proactive IT partner.

With the larger IT support company, all calls were logged with an IT helpdesk where the service was not at all personal. Staff would initially log their problem with the first-line engineer, and then an hour later the second-line engineer would call back, but the whole approach lacked continuity and really wasn't working for the AWH team, who never knew who they would be speaking to next. This sporadic approach meant the technicians didn't fully understand the IT infrastructure and the needs of the AWH team.

OUR WORK TOGETHER

Then AWH switched to CJAZ and took a three-month trial, followed by a rolling monthly contract. During the first year, there were a lot of issues identified that needed attention, with the priority to ensure that the backup system was working reliably.

With CJAZ's extensive infrastructure and networking experience, two new servers were installed providing physical on-site and off-site backups. This was put in place due to the large file sizes that weren't practical for Cloud transfer.

Their tailored IT Support package includes:

  • Managed IT Support

  • On-site & Off-site Backups with Veeam

  • Office365 Installation & Configuration

  • Managed Anti-Virus with ESET

  • All IT administration

  • Consultancy and network support

THE RESULT

"We love working with CJAZ because we know the team, often we’re just speaking with one person who knows all of our staff and our IT set-up really well. We love the personal service you receive when working with a smaller company. Any urgent support issues are dealt with immediately with less urgent issues being responded to within 20 minutes and often resolved in less than an hour.

The main value that CJAZ delivers to us is peace of mind, they have taken all of the worries away and often lots of things are picked up before we are even aware of them". says Elizabeth Adams, Managing Director, she also added that she would be happy to recommend CJAZ Consulting and their services and have already done so to their clients. 

Do you need our IT advice?

“We were with a larger IT support provider for many years until we moved to CJAZ Consulting.  It was definitely the right choice as their levels of service, responsiveness and expertise, are second to none.”

GEORGE PALOS

B.Sc.(Eng.) ACGI FRICS FCIArb MAE MIET
Chartered Surveyor, Director, Arbitrator, Independent Expert, and RICS Accredited Mediator

Anderson, Wilde & Harris

 

Anderson Wilde & Harris team of professionals take pride in being a proactive, versatile firm of property surveyors offering residential and commercial valuations, RICS Homebuyer Surveys and building surveys for private individuals and businesses.

 

CLIENT SINCE 2016

CHARTERED BUILDING SURVEYORS

BASED EAST LONDON

Anderson, Wilde & Harris

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